Job Description
Amazon Web Services (AWS) – Senior Support Engineer
Oakville, ON
Full-time, Permanent
An award winning Oakville based client, is looking to expand their AWS capabilities within their existing Managed Services Operations team. A successful candidate possesses a mix of technical excellence, strong communication and customer service skills, IT service management process knowledge and an expert level understanding of the AWS IaaS services.
An award winning Oakville based client, is looking to expand their AWS capabilities within their existing Managed Services Operations team. A successful candidate possesses a mix of technical excellence, strong communication and customer service skills, IT service management process knowledge and an expert level understanding of the AWS IaaS services.
Job Description:
- AWS IaaS platform subject matter expert
- Provide AWS mentorship to junior colleagues.
- Analyze and troubleshoot complex technical support incidents and problems for our clients
- Document, implement and test changes in accordance with Change Management procedures
- Pick up on gaps in our existing or incoming services, processes or methods and self-start towards solutions.
- Provide executive updates proactively
- Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
- Escalate potential problems and client support issues to management or third party vendors as per SLA contract
- Maintain and improve technical documentation associated with supported client environments
- Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities
Desired Skills:
- 5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
- Experience working within a 24×7 technical support environment strongly considered
- Strong, hands-on, proven experience with AWS cloud solutions
- Experience with Windows Server Operating Systems
- Knowledge or desire to develop skills and knowledge related to IaaS platforms, such as Microsoft Azure
- Experience and success in coaching and mentoring technical and customer experiences.
- Strong analytical and problem solving skills
- Self-starter, and be able to manage expectations with customers
- Ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers — in person, on phone, and by written communications
- Strong sense of urgency and ownership
- Client-focused, professional, friendly & courteous
To Easy Apply send your resume to info@infinitumrecruiting.com [Subject Line = AWS – Senior Support Engineer]